GBT’s focus is on Continuous Improvement. We work hard to maintain a superior level of customer service for you. A customer service representative is assigned to each customer to ensure that all of the service requirements are met for every shipment. At GBT we celebrate our 98.6% error-free shipment record and it is possible because of our commitment to customer service. Our ISO 9001:2015 registered quality program for our transportation services supports our dedication to customer service. An independent external ISO auditor ensures that our commitment to service is maintained.
There is a lot involved in maintaining a superior level of customer service. Some of the items that we feel are important include:
- Understanding customer needs and maintaining an account profile
- Tracking all transportation incidents
- Determining root cause for developing corrective strategies
- Maintaining a people focus in a technology age
- Standardizing business processes to keep solutions simple.
- Maintaining a modern fleet
- Investing in infrastructure to support our modern fleet
- Practicing safety and security in the workplace.
- Maintaining performance metrics for self improvement.